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Most Asked Questions In The 55ace:
Q1: How to log in after installing the 55ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to secure your login process. This eliminates the need for a password or email login, making it easier to access the app.
Q2: What should I do if I am not getting OTP?
To proceed, ensure you have a stable internet connection and a strong signal. If you don't receive the OTP after clicking "send," wait for the allotted time to pass and then seek assistance through the app's live chat support system.
Q3: What should I do if I am not able to log in with my old number?
To access your account, log in with your active number. If your number has changed, send your updated KYC details to customer support via email to complete the account transfer process. This will help resolve any issues and ensure a smooth account shift.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and access the newly updated app. Once installed, you can start playing without any further issues.
Most Asked Questions Related To Withdraw In The 55ace:
Q1: What is the minimum withdrawal amount in the 55ace?
In this app, users can withdraw a minimum amount of Rs. 100, which is higher than other available options. Withdrawals are only possible for earned gaming money, not for collected bonuses. This means users can access their winnings, but not bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To complete the process, you need to submit all required KYC details through the app, including saving your Aadhar card, UPI information, and bank details. This will ensure a smooth and secure onboarding process. Once completed, your profile will be fully verified.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within a timeframe of 30 minutes to 3 hours. However, payment delays can occasionally occur, requiring a wait of up to 24 hours. These delays are an exception to the otherwise efficient process.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing games with the bonus amount are eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If it's failing, don't worry as the funds will be added to your wallet account within 24 hours. If there's still an issue, you can contact their care centre for further assistance.