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Most Asked Questions In The casino app:
Q1: How to log in after installing the casino app?
To log in, open the app and enter your registered mobile number. A one-time password (OTP) will be sent to verify your number, which will then log you in. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To start, check your internet connection for a strong signal. If you're still unable to receive the OTP, click "send OTP" again and wait. If you still don't receive the OTP, you can use the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, use the active phone number associated with your account. If your number has changed, send your updated KYC (Know Your Customer) details to the customer support team via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in and access the updated app without any problems. This should allow you to continue playing the app with the latest features and improvements.
Most Asked Questions Related To Withdraw In The casino app:
Q1: What is the minimum withdrawal amount in the casino app?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to earnings from gaming activities, excluding bonus amounts. This means users can only cash out the money they've earned through gaming, not the bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and uploaded in the app, including your Aadhaar card, UPI information, and bank details. This will facilitate a seamless experience and allow you to access the required services. Saving these details in the app will expedite your transactions and interactions.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 3 hours, a significant improvement from 30 minutes. However, occasional delays in payment processing can cause wait times of up to 24 hours. This may require additional patience when using the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone else. It can be withdrawn as winnings after playing games with the bonus amount. Any earnings from the bonus can be cashed out, but the bonus itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to settings and check your transaction history for your withdrawal request. If the transaction fails, don't worry, as the money will be added to your wallet account within 24 hours. If the issue persists, contact their care centre for further assistance.