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Most Asked Questions In The colour rummy:
Q1: How to log in after installing the colour rummy?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve the issue, check your internet connection for a strong signal and wait for a proper send of the OTP. If the OTP doesn't arrive, you can seek assistance from the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your number has changed, send your updated KYC details to the customer support via email to facilitate a smooth account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once you've downloaded the update, you should be able to log in and enjoy playing the app. This should resolve any problems you were experiencing with the previous version.
Most Asked Questions Related To Withdraw In The colour rummy:
Q1: What is the minimum withdrawal amount in the colour rummy?
In this app, the minimum withdrawal amount is Rs. 100, which is higher compared to other apps. Withdrawals are only allowed for earned gaming amounts, not bonus money. This limits users to withdrawing money they've earned through gameplay, not bonuses or rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure you have completed and submitted all your KYC (Know Your Customer) details in this app, including saving your Aadhar card and linking your UPI and bank accounts. This is a one-time requirement to enable a seamless experience. Please save your bank details to complete the process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are fast and stable, allowing the process to take between 30 minutes to 3 hours to complete. However, delays in payment processing may occur, requiring a wait time of up to 24 hours. This can affect the overall efficiency of the process.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn by anyone else. Any winnings earned from the bonus can be withdrawn. The bonus amount itself is non-withdrawable, but any winnings from it can be cashed out.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is pending, the funds will be added to your wallet account within 24 hours. If the issue persists, contact their care centre for assistance.