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Most Asked Questions In The crypto casino:
Q1: How to log in after installing the crypto casino?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To complete this, first ensure your internet connection is stable and strong. Wait for the send OTP button to send the code, then wait again for the verification code to arrive. If you don't receive the OTP, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active number. If your number has changed, update your KYC details and submit them to customer support via email to facilitate account transfer. This will help resolve any issues and update your account information accordingly.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to log in and play the app without any problems. Once updated, you can continue playing with the new version.
Most Asked Questions Related To Withdraw In The crypto casino:
Q1: What is the minimum withdrawal amount in the crypto casino?
In this app, the minimum withdrawal amount is Rs. 100, which is higher compared to other similar apps. Withdrawals are only allowed for earned gaming funds, not bonus amounts. This means users can only withdraw the money they've earned through gameplay.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and stored within this app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services reduce the overall process time to 30 minutes to 3 hours. However, occasional payment delays can extend the wait time to up to 24 hours.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used within the gaming platform and cannot be withdrawn. Any winnings earned from playing with the bonus amount are eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To check on your withdrawal request, go to the settings and review your transaction history. If your withdrawal is delayed, don't worry, the funds should be added to your wallet account within 24 hours. If you still encounter issues, you can reach out to their care centre for assistance.