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Most Asked Questions In The dg club:
Q1: How to log in after installing the dg club?
To log in, open the app and enter your registered mobile number to receive an OTP, which you'll need to verify. This process will authenticate your account without requiring a password or email login. Upon verification, you can easily log in to the app.
Q2: What should I do if I am not getting OTP?
To proceed, first, check your internet connection and wait for a strong signal. If you still don't receive the OTP after clicking send, you can try waiting for the allotted time. If the issue persists, you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active phone number. If the number has changed, submit your valid KYC documents to customer support via email to facilitate the account transfer process. This will help resolve any issues related to account access.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to log in and play without any problems. Once updated, you can start playing the app with ease.
Most Asked Questions Related To Withdraw In The dg club:
Q1: What is the minimum withdrawal amount in the dg club?
In this app, you can withdraw a minimum of Rs. 100, a higher amount compared to other apps. However, withdrawals are limited to earnings from gaming activities, excluding bonus amounts. You cannot withdraw bonus money collected separately.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your KYC details in this app, including saving your Aadhaar card, UPI details, and bank information. This will ensure a seamless and secure experience. Filling in these details is a mandatory requirement for further use of the application.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services streamline the process, reducing wait times from 30 minutes to 3 hours. However, payment delays can occur, requiring users to wait up to 24 hours for resolution. This discrepancy affects the overall user experience, particularly when timely payment is expected.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds earned from gaming can only be used within the gaming platform and cannot be withdrawn. Any winnings earned using the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is failing, the funds will be added to your wallet account within 24 hours. If the issue persists, contact their care centre for assistance.