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Most Asked Questions In The new rummy:
Q1: How to log in after installing the new rummy?
To log in, open the app and enter the registered mobile number associated with your account. Verify the One-Time Password (OTP) sent to your number, which will securely log you in. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To start, check your internet connection and wait for a strong signal. Then, click on "send OTP" and wait for it to arrive; if you don't receive it in time, use the app's support system, such as live chat, for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your number has changed, please send your updated KYC details to our customer support system via email to facilitate account transfer. This will help us update your account accordingly.
Q4: You are getting blackout and the app is not opening?
To resolve this issue, uninstall the app from your device and then download the latest version. Once you've installed the updated app, you can easily log in and start playing. This should resolve any compatibility issues and ensure a smooth gaming experience.
Most Asked Questions Related To Withdraw In The new rummy:
Q1: What is the minimum withdrawal amount in the new rummy?
In this app, withdrawals start at a minimum of Rs. 100, which is higher than in other apps. Players can only withdraw their earnings from gaming activities, not bonus money. This means users can cash out their winnings, but not any bonus rewards they may have received.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details in the app. This includes saving your Aadhar card, UPI information, and bank details for verification purposes.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, payment delays can occur, causing users to wait up to 24 hours. This delay in payment processing can impact the overall completion time of the process.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings are exclusive to gaming use and cannot be withdrawn by anyone else. Any winnings earned with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to the settings and check your transaction history to see if your withdrawal request is failing. If your funds are not added to your wallet account within 24 hours, you can reach out to their care centre for assistance.