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Most Asked Questions In The online casino:
Q1: How to log in after installing the online casino?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely access the account. This login method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve the issue, first, check your internet connection for a strong signal. If you're still having trouble receiving the OTP, try using the app's live chat support system.
Q3: What should I do if I am not able to log in with my old number?
If you're unable to log in, try using the same active phone number. If the number has changed, send your KYC details to the customer support system via email to facilitate a smooth account transfer. This will help update your account information.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the current app from your device. Then, download the latest version of the app, which should allow you to log in and play without any problems. This update should provide a smoother experience and resolve any previous issues.
Most Asked Questions Related To Withdraw In The online casino:
Q1: What is the minimum withdrawal amount in the online casino?
The app has a higher minimum withdrawal amount of Rs. 100. Withdrawals are limited to the money earned from gaming and do not include bonus amounts. This means users can only withdraw their actual earnings from gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted in this app. This includes saving your Aadhar card, UPI information, and all relevant bank details. Completing these steps is a necessary requirement to move forward with the process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The process in this app typically takes 30 minutes to 3 hours due to its fast and stable services. However, payment processing can sometimes be delayed, requiring users to wait up to 24 hours. This delay may extend the overall completion time beyond the initial estimated timeframe.
Q4: Why is the bonus balance not being withdrawn?
The money earned from the bonus can only be used in your gaming account and cannot be withdrawn. This means you can use the bonus funds to play games, but the winnings from those games can be withdrawn. The bonus earnings themselves, however, remain locked in your gaming account.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is pending, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.