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Most Asked Questions In The online casino game:
Q1: How to log in after installing the online casino game?
To log in, open the app and enter your registered mobile number. Verify the One-Time Password (OTP) sent to your number, and you'll be logged in. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, ensure your internet connection is stable and strong. If you don't receive the OTP, click on "send OTP" again and wait for the allotted time. If the issue persists, you can reach out to the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active phone number. If your number has changed, please submit your updated KYC details to our customer support team via email to facilitate the account transfer. This will ensure a smooth transition of your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the current app from your device. Once uninstalled, download the latest version of the app and install it. This should allow you to log in and play without any problems.
Most Asked Questions Related To Withdraw In The online casino game:
Q1: What is the minimum withdrawal amount in the online casino game?
In this app, users can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals can only be made from the money earned through gaming activities, not from bonus amounts collected. This allows users to access their earnings from gaming.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, you need to complete and submit all your Know Your Customer (KYC) details within this app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in as little as 30 minutes to 3 hours. However, payment processing may be delayed, requiring a wait of up to 24 hours in some cases. This delay is a departure from the otherwise streamlined experience provided by the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by others. Any winnings earned while using the bonus can be withdrawn. Funds won from gaming with the bonus amount are eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to ensure your withdrawal request is processing correctly. If the issue persists, the funds will be added to your wallet account within 24 hours. If this doesn't happen, you can contact their care centre for assistance.