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Most Asked Questions In The stake mines:
Q1: How to log in after installing the stake mines?
To log in, open the app and enter your registered mobile number. You will then receive an OTP to verify, which will securely log you in. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, ensure your internet connection is stable and strong. After this, wait for the OTP to be sent by clicking the "send OTP" button, and allow the requested time to pass. If you don't receive the OTP, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, first try logging in with the same active phone number. If your phone number has changed, send your updated KYC (Know Your Customer) details to customer support via email to assist with transferring your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and play with the newly updated app. Once updated, you should be able to access the app without any problems.
Most Asked Questions Related To Withdraw In The stake mines:
Q1: What is the minimum withdrawal amount in the stake mines?
In this app, the minimum withdrawal amount is Rs. 100, which is higher than other available options. Withdrawals are only possible for funds earned through gaming activities, and not for bonus amounts. This means users can only withdraw earnings from gaming, not bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted through the app. This includes saving your Aadhaar card, UPI ID, and bank account details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The process in the app is generally fast and stable, taking anywhere from 30 minutes to 3 hours to complete. However, occasional delays can occur, particularly with payments, which may take up to 24 hours to be processed.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned from gaming can only be used within the gaming platform and cannot be withdrawn by anyone else. You can withdraw winnings earned by playing games using the bonus amount. This means the bonus amount itself cannot be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If so, don't worry as the money will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.