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Most Asked Questions In The winexch:
Q1: How to log in after installing the winexch?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number, and you'll be logged in instantly. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. If you still don't receive the OTP, you can attempt to send it again after a delay. If this doesn't work, you can contact the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active phone number associated with your account. If your phone number has changed, send your updated KYC (Know Your Customer) documents to our customer support team via email to facilitate the account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once you've updated the app, you should be able to log in and start playing easily. This should resolve any compatibility problems that were causing the issue.
Most Asked Questions Related To Withdraw In The winexch:
Q1: What is the minimum withdrawal amount in the winexch?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Only the money earned from gaming can be withdrawn, not the bonus amount collected. This means you can redeem your gaming earnings, but not the bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all required KYC details are completed and submitted through this app. This includes storing your Aadhaar card, UPI information, and bank account details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are generally fast and stable, allowing the process to take anywhere from 30 minutes to 3 hours. However, some users may experience payment delays, requiring a wait time of up to 24 hours for payment processing.
Q4: Why is the bonus balance not being withdrawn?
The money earned from the bonus can only be used for gaming purposes and cannot be withdrawn by anyone else. It can be withdrawn once you've earned money by playing games with the bonus amount. This means the bonus earnings are separate from your withdrawable balance.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is pending or failed. If your request fails, don't worry, as the money will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for further assistance.